Shipping & Returns

Shipping:

  • Item will be shipped within 1 to 4 business days of payment received confirmation.
  • Free shipping only available within the continental 48 U.S. States.
  • A tracking number will be provided after the item has shipped out.
  • Packing: Models & furniture are securely packed with foam sheets, peanuts or bubble wraps. Most of the items are shipped double boxes. All tall ships expert level are fully assembled and packed in an extremely secure wooden crate which is boxed and sometimes double box.
  • Customs: International buyers are responsible for all customs fees & duties. Please contact your local post office for rates.
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.




Returns, Exchanges & Refunds:

  • 100% money-back guarantee if not satisfied.
  • For damaged or defective items: Report any damage or defectiveness within 30 days of shipment arrival. The item will be replaced or a refund will be issued for the full cost of the item when replacement is unavailable. For other reasons (buyer is to pay return Ground shipping) please contact us to get a return authorization (It's the buyers responsibility to return the shipment within 30 days after notifying us). Returned items must be in new condition and in the original packaging.
  • For large freight (truck) shipments, please inspect the item for damage before accepting the shipment. Return shipping for damaged or defective items is paid by the seller. Report any damage or defectiveness within 30 days of shipment arrival. The item will be replaced or a refund will be issued for the full cost of the item when a replacement is unavailable. For other reasons (buyer is to pay return freight shipping) please contact us to get a return authorization (It's the buyers responsibility to return the shipment within 30 days after notifying us). Returned items must be in new condition and in the original packaging (including any wooden pallets used in the original freight shipment).
  • If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.