- Shipping & Returns
Shipping & Returns
- Item will be shipped within 1 to 4 business days of payment received confirmation.
- Free shipping only available within the continental 48 U.S. States.
- A tracking number will be provided after the item has shipped out.
- Packing: Models & furniture are securely packed with foam sheets, peanuts or bubble wraps. Most of the items are shipped double boxes. All tall ships expert level are fully assembled and packed in an extremely secure wooden crate which is boxed and sometimes double box.
- Customs: International buyers are responsible for all customs fees & duties. Please contact your local post office for rates.
- When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Returns, Exchanges & Refunds:
- 100% money-back guarantee if not satisfied.
- For damaged or defective items: Report any damage or defectiveness within 14 days of shipment arrival. The item will be replaced or a refund will be issued for the full cost of the item when replacement is unavailable. To get a replacement, please simply return the item (It's the buyers responsibility to return the shipment within 14 days after notifying us). Please contact us to get a return authorization.
- If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.